Shipping policy

 

Shipping & Returns

"We" and "Us" refers to Bunny Bound Clothing, the operator of bunnyboundclothing.com (the Website). By placing an order through this Website you agree to the terms below.

1. General

   Subject to stock availability. We try to maintain accurate stock counts but there may be discrepancies. If so, we will fulfill what is available and contact you regarding restock or refund.

2. Shipping Costs

   Shipping costs are calculated during checkout based on weight, dimensions and destination. Payment for shipping is collected with the purchase.

3. Returns

   3.1 Return Due To Change Of Mind

   We accept returns within 14 days if items are unused, in original packaging, and resellable. Return shipping is at the customer's expense. Refunds are issued as store credit. Shipping costs are not refunded.

   3.2 Warranty Returns

   Warranty claims accepted within 90 days. Return shipping is prepaid by customer but reimbursed if the claim is valid. Processed within 7 days upon receipt. Options: refund, store credit, or replacement.

4. Delivery Terms

   4.1 Transit Time Domestically

   2–7 days.

   4.2 Transit Time Internationally

   4–22 days depending on courier.

   4.3 Dispatch Time

   Orders dispatched within 2 business days. Warehouse operates Mon–Fri, closed on national holidays.

   4.4 Change Of Delivery Address

   We can change the delivery address any time before dispatch.

   4.5 P.O. Box Shipping

   Shipped using postal services only.

   4.6 Military Address Shipping

   Available with USPS only.

   4.7 Items Out Of Stock

   Orders wait until items are in stock. Other items are reserved.

   4.8 Delivery Time Exceeded

   If exceeded, please contact us for investigation.

5. Tracking Notifications

   Customers receive a tracking link upon dispatch.

6. Parcels Damaged In Transit

   If damaged, reject parcel if possible and contact customer service. If delivered, contact us for next steps.

7. Duties & Taxes

   7.1 Sales Tax

   Sales tax is included in displayed prices.

   7.2 Import Duties & Taxes

   Duties/taxes may apply for international shipments. If refused, goods return at customer’s expense. Refund covers goods only, minus return shipping. Initial shipping not refunded.

8. Cancellations

   Cancellations accepted before dispatch. After dispatch, see refund policy.

9. Insurance

   Parcels are insured up to the value stated by courier.

   9.1 Damaged In Transit

   Refund/replacement after courier investigation.

   9.2 Lost In Transit

   Refund/replacement after courier deems parcel lost.

10. Customer Service

    Email: hello@bunnyboundclothing.com or bunnyboundclothing@gmail.com